Privacy Policy — How jumcuci Protecting Your Data

1Scope and Applicability of This Policy

This Privacy Policy describes the personal data handling practices of jumcuci ("we", "our platform") for all users who access or use our services via jumcuci.net, the mobile app, or any other official jumcuci platform channel.

By registering an account, logging in, or using any part of the jumcuci platform, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

This policy should be read together with Terms and Conditions jumcuci which forms part of the binding agreement between you and our platform.

2Personal Information We Collect

Jumcuci collects personal information only when there is a legitimate need and a clear purpose. We divide collected data into two main categories:

Data you provide directly:

• Full name as it appears on your official identification document
• Date of birth and identity card number (MyKad) or passport
• Active Malaysian email address and mobile number
• Current residential address
• Registered payment method details (account holder name, not full number)
• Supporting documents uploaded during the KYC process

Data collected automatically:

• IP address and general location information based on IP
• Web browser type, operating system, and device model
• Pages visited, session duration, and navigation patterns within the platform
• Game history, betting, and account activity
• Technical access logs for diagnostic and security purposes

3How We Use Your Data

Every piece of data collected by jumcuci has a clear and legitimate purpose. We use your personal information for the following purposes:

• Creating and managing your account on the jumcuci platform
• Conducting legally required identity verification (KYC) processes
• Processing deposits, withdrawals, and all financial transactions
• Providing customer support and responding to your inquiries
• Sending important account and service notifications
• Detecting and preventing fraud, money laundering, and illegal activity
• Complying with applicable legal and regulatory obligations
• Improving user experience and platform features
• Analyzing platform usage in aggregate and anonymized form

4Data Sharing with Third Parties

Jumcuci does not sell or trade users' personal information. However, in certain limited situations, we may need to share data with the following parties:

• Technical Service Providers: companies providing infrastructure, hosting, or data processing to enable platform operations — bound by strict confidentiality agreements
• Payment Processors: financial institutions and payment gateways required to securely process your MYR transactions
• Regulatory Body: government authorities or regulatory bodies that require specific information based on legal obligations
• Game Software Providers: the minimum information required by licensed game providers to verify player eligibility

In all cases of data sharing, jumcuci ensures that receiving parties comply with data protection standards equivalent to or higher than our own.

5Data Security & Retention

Your data security is a responsibility we take very seriously at jumcuci. The following technical and organizational measures are in place to protect your information:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of data at rest for sensitive information
• Tiered access controls — only authorized personnel can access sensitive data
• Continuous security monitoring and periodic risk assessments
• Two-factor authentication for access to internal systems
• Periodic security audits by independent third parties

Regarding retention periods, data is categorised as follows:

• KYC data and transaction records: retained for a minimum of 7 years in accordance with Malaysian legal requirements
• Technical log data: retained for 12 months for security and diagnostic purposes
• Game and betting data: retained for 5 years
• Marketing data (where applicable): retained until you withdraw consent

6Cookies and Tracking Technologies

Jumcuci uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following types of cookies are used:

• Essential Cookies (Required): required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Optional Cookies (Functional): remember your preferences such as language, theme, and display settings for a more convenient experience.
• Analytics Cookies: help us understand how users interact with the platform for continuous improvement. Data is collected in aggregate and anonymised form.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect some features of the jumcuci platform.

7User Rights Regarding Personal Data

As a jumcuci platform user, you hold the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:

• Right of Access: request a copy of the personal data we hold about you in a readable format
• Right to Rectification: request correction of inaccurate, outdated, or incomplete data
• Right to Erasure: request data deletion in certain situations — subject to legal retention obligations
• Right to Portability: receive your data in a structured, portable format
• Right to Object: object to the processing of your data for specific purposes such as direct marketing
• Right to Restrict Processing: request that we restrict how we process your data in certain situations

To submit any request related to the rights above, please contact our Privacy Officer via the platform's email. jumcuci will respond within 30 calendar days from the date the request is received.

8Cross-Border Data Transfers

In the course of platform operations, certain user data may be processed or stored on servers located outside Malaysia — primarily in connection with cloud infrastructure and international game provider services.

Jumcuci ensures that any international data transfers are conducted with adequate safeguards through:

• Data processing agreements compliant with international standards
• Use of recognized standard contractual clauses
• Ensuring transfers only to countries with an equivalent level of data protection

9Protection of Underage Users

The jumcuci platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from children or minors under the age of 18.

Should jumcuci discover that data from a person under the age of 18 has been collected without our knowledge, that data will be deleted immediately and the relevant account will be terminated. Parents or guardians who become aware of such a situation are urged to contact us promptly via our customer support email.

10Links to Other Platforms

The jumcuci platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the jumcuci platform.

Jumcuci is not responsible for the privacy practices of any third-party websites or services accessible via those links. We encourage users to read the privacy policy of any website they visit outside the jumcuci platform.

11How to Contact Our Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jumcuci, you may contact our Data Protection Officer through the following channels:

For general account enquiries unrelated to privacy, please contact the jumcuci customer support team, available 24 hours a day, 7 days a week.

12Amendments to This Privacy Policy

Jumcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or service improvements. Users will be notified of any material amendments via:

• Email notifications sent to the address registered on your account
• In-platform notices on jumcuci
• Update the "Last Updated" date at the top of this document

Continued use of the jumcuci platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with any amendment, you have the right to close your account and stop using the platform.

This Privacy Policy is effective from January 2026. For any further enquiries, contact [email protected].